Frequently Asked Questions

VESOO is a wellness brand built around a considered approach to everyday wellbeing. Our three-phase system includes PRIME, BALANCE and DEFINE, each designed with its own place in the VESOO range.

PRIME, BALANCE and DEFINE are the three products in the VESOO wellness system. Each has its own formula and intended role. Visit the individual product pages to explore their ingredients, directions and specific features.

VESOO is designed as a structured 15-day wellness programme featuring three phases: PRIME, BALANCE and DEFINE. Each phase contains 10 capsules, with a recommended serving of 2 capsules daily. Follow the phase sequence and usage directions provided on your product packaging. Do not exceed the recommended serving.

Before combining supplements, review the ingredient lists and recommended directions for each product. If you take medication, use other supplements or have a medical condition, consult a qualified healthcare professional before combining products.

VESOO follows a structured 15-day programme designed to support your wellness routine through three complementary phases. Individual experiences may vary depending on your body, lifestyle, diet and other personal factors. Results are not guaranteed, and the programme should be used alongside a balanced diet and healthy lifestyle.

You can find information about VESOO's three phases, ingredients, benefits and recommended usage on our product page.

Each programme contains 30 capsules in total, divided into three phases of 10 capsules each. Always refer to the product packaging for the complete ingredient list, serving instructions and safety information.

VESOO is designed for generally healthy adults looking to support their everyday wellness routine. However, if you are pregnant, breastfeeding, taking medication or managing a medical condition, consult a qualified healthcare professional before use. VESOO is not recommended for children unless advised by a healthcare professional.

Yes. VESOO offers free Australian shipping on orders over AUD $100. The applicable shipping option and any charges will be displayed at checkout.

Standard shipping is a flat rate of AUD $10 for orders under $100 across Australia.

VESOO serves customers in Australia. Enter your delivery address at checkout to confirm whether shipping is available to your location.

Delivery times depend on your location, the selected shipping method and carrier conditions. Any available delivery estimates will be shown during checkout or in your shipping confirmation. Delivery estimates are not guaranteed.

If tracking is available for your selected shipping service, the tracking information will be provided once your order has been dispatched.

Please contact our team as soon as possible if you need to update your delivery details. We will try to assist before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or been shipped.

VESOO offers a 30-day returns period for eligible purchases. Please contact our customer support team within 30 days of receiving your order to request a return. Returns are subject to the applicable conditions, and this policy does not limit your rights under Australian Consumer Law.

For hygiene and product safety reasons, change-of-mind returns for opened or used supplements may not be accepted. This does not affect your rights to a remedy for products that fail to meet consumer guarantees under Australian Consumer Law.

Contact our support team with your order number, the item you wish to return and the reason for your request. If the item is damaged, incorrect or faulty, please include relevant photographs where possible. Our team will review your request and provide the next steps.

Please contact us promptly with your order details and photographs where available. We will assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law, which may include a replacement, repair or refund depending on the circumstances.

Return shipping arrangements depend on the reason for the return and the applicable policy. For approved change-of-mind returns, return postage may be the customer's responsibility. Where a product fails to meet consumer guarantees, applicable Australian Consumer Law rights regarding reasonable return costs will be respected.

Once your refund has been approved, it will be processed and issued to your original payment method within 30 days. The exact time for the funds to appear in your account may vary depending on your payment provider or financial institution.