Shipping policy

Thank you for shopping with VESOO. We aim to make your shopping experience as convenient and straightforward as possible.

Please review the following shipping information before placing your order.

1. Shipping Destinations

VESOO currently offers shipping within Australia.

We aim to deliver to eligible residential and business addresses across Australia, subject to carrier availability and any location-specific restrictions.

If we are unable to deliver to your address, we will contact you to discuss the available options.

2. Shipping Rates

Our standard Australian shipping rates are:

Order Value	Standard Shipping
Under AUD $100	AUD $10
Over AUD $100	FREE

For orders totalling exactly AUD $100, the standard AUD $10 shipping fee applies unless otherwise stated at checkout.

Shipping eligibility is calculated using the applicable order subtotal after discounts and before shipping.

Any available delivery options and charges will be displayed at checkout before payment.

3. Order Processing

Orders are prepared and processed after successful payment confirmation.

Estimated processing time: [Insert confirmed processing timeframe] business days.

Orders placed on weekends or Australian public holidays may be processed on the next available business day.

During promotional periods or periods of high order volume, processing may take longer than usual.

4. Estimated Delivery Times

Estimated delivery times depend on your location, the shipping carrier and the selected delivery service.

Standard Australian delivery: [Insert confirmed delivery estimate] business days after dispatch.

Regional and remote Australian addresses may require additional delivery time.

Any delivery estimates provided are indicative rather than guaranteed, unless expressly agreed otherwise.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details, where tracking is available.

You can monitor your delivery through our Track Your Order page or the relevant shipping carrier's website.

Please allow approximately 24–48 hours after dispatch for tracking updates to become available.

6. Delivery Delays

While we aim to provide a reliable delivery experience, delays may occasionally occur due to:

• Carrier or logistics disruptions

• Public holidays and peak shopping periods

• Severe weather or unforeseen events

• Regional or remote delivery conditions

• Incorrect or incomplete shipping information

If your order is significantly delayed or has not arrived within the agreed or legally required timeframe, please contact us so we can investigate and arrange an appropriate resolution.

Your rights under Australian Consumer Law remain unaffected.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will attempt to update your details before dispatch, although changes cannot always be guaranteed once an order has entered the fulfilment process.

Additional delivery costs resulting from incorrect customer-provided information may apply where lawful and reasonable.

8. Missing or Damaged Deliveries

If your parcel is missing, arrives damaged or contains incorrect items, please contact our customer support team.

Provide your order number and relevant information so we can investigate with the delivery provider.

We will assess the circumstances and provide any remedy required under Australian Consumer Law.

9. Contact Us

For shipping enquiries, tracking assistance or delivery concerns, please contact VESOO.

Email: support@vesoohealth.com