Privacy policy

Last Updated: 24 October 2026

At VESOO, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, purchase our products or communicate with us.

This policy is intended to reflect applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to our business.

1. Information We Collect

When you interact with VESOO, we may collect the following categories of information:

Personal and Contact Information

Full name
Email address
Phone number
Billing and shipping addresses

Order and Transaction Information

Products purchased
Order details and purchase history
Payment confirmation and transaction references
Shipping and delivery information
Refund or return enquiries

Payment details are handled through our supported payment processing providers. We do not ordinarily receive or store your complete payment card details.

Website and Technical Information

IP address
Browser and device information
Website usage and navigation activity
Cookies and similar tracking technologies

Customer Communications

We may retain messages, enquiries, feedback and other information you voluntarily provide when contacting our customer support team.

2. How We Use Your Information

We collect and use personal information for purposes including:

Processing and fulfilling orders
Arranging shipping and delivery
Providing order confirmations and tracking updates
Responding to customer enquiries
Managing returns, refunds and customer support
Maintaining website security and preventing fraud
Improving website functionality and shopping experiences
Sending marketing communications where permitted by law
Meeting legal, regulatory and accounting obligations

We only use or disclose personal information for purposes permitted by applicable law.

3. Shopify and Third-Party Services

Our online store operates using Shopify, which provides the e-commerce technology supporting our website.

We may also use third-party providers to support payment processing, shipping, analytics, customer communications and other business operations.

These providers may process personal information to deliver services on our behalf.

We take reasonable steps to work with service providers that maintain appropriate privacy and security safeguards.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Maintain shopping cart functionality
Support checkout and account features
Remember customer preferences
Analyse website performance
Improve the shopping experience
Support advertising and marketing where enabled

You can manage certain cookies through your browser settings and any available cookie preference controls on our website.

Disabling essential cookies may affect website functionality.

5. Marketing Communications

If you subscribe to our mailing list or otherwise provide valid marketing consent, we may send product updates, promotional offers and brand announcements.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

We comply with applicable Australian electronic marketing requirements, including the Spam Act 2003.

6. Sharing Personal Information

We may share relevant personal information with:

Shopify and associated technology providers
Payment processing services
Shipping and fulfilment partners
Customer support and communication platforms
Analytics and advertising providers, where applicable
Professional advisers and service providers
Government authorities or regulators where legally required

We do not sell personal information as a standalone commercial product.

7. Overseas Disclosure

Some technology, payment, logistics or support providers may operate outside Australia.

As a result, personal information may be disclosed to or processed by overseas recipients where necessary to provide our services.

Relevant overseas locations: [Identify countries where overseas recipients are likely to be located, where practicable.]

Where applicable, we take reasonable steps to ensure overseas disclosures comply with Australian privacy requirements.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil business purposes, meet legal obligations, resolve disputes and maintain appropriate business records.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where required by law.

10. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

To make a request, please contact our customer support team.

We will respond in accordance with applicable Australian privacy laws.

11. Privacy Complaints

If you believe we have mishandled your personal information, please contact us with details of your concern.

We will acknowledge and investigate privacy complaints and provide a response within a reasonable timeframe.

Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC) if you are dissatisfied with our response.

12. Children's Privacy

Our products and services are intended for adults.

We do not knowingly collect personal information from children for the purpose of marketing our wellness supplements.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business operations, services or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

14. Contact Us

For privacy enquiries, access requests, corrections or complaints, please contact:

Business Name: [Registered Business Name]

Trading Name: VESOO

Email: support@vesoohealth.com